▶Shipping & Delivery
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Note: Delays may occur during peak holiday seasons or due to uncontrollable factors such as extreme weather.
Note: Delays may occur during peak holiday seasons or due to uncontrollable factors such as extreme weather.
Note: Delays may occur during peak holiday seasons or due to uncontrollable factors such as extreme weather.
If the size does not fit, you may exchange it by contacting us via LINE@. Exchanges will be processed based on available inventory.
How to Exchange:
Contact LINE@ customer service within 7 days of receiving the package. (The 7-day period starts from the day the package is signed for.)
Provide your order details, and our customer service team will guide you through the process.
Send the item back to Stella Lai, including a note with your name, contact information, and the new size you require.
If the desired size is unavailable, we will offer a refund or an alternative product.
Contact LINE@ customer service and include a note stating the reason for the return.
Credit Card Refunds: Processed back to the original card.
Cash on Delivery or Bank Transfer Refunds: A bank account number, account holder name, and bank code are required for the refund.
Return Shipping Costs
Return shipping fees are the responsibility of the customer. Once the item is received and inspected, we will issue a full refund of the original order amount (excluding the NT$30 COD handling fee).
▶Non-Returnable & Non-Exchangeable Items
Items returned after the 7-day inspection period
Items damaged due to personal use, including:
Stains or damage from trying on
Items washed or cleaned
Missing accessories
Undergarments and hygiene-related products
▶Wrong or Defective Items
If you received an incorrect or defective item, we sincerely apologize. Please contact LINE@ customer service immediately.
Non-Defective Issues Include:
Loose threads, minor fraying, or uncut buttonholes
Slight color variation due to screen differences
Fabric odor (new clothing may have a residual fabric or dye smell, which will dissipate when aired out)
Minor stains or natural fabric imperfections
Differences in stitching, fit, or fabric feel based on personal preference
Customers who repeatedly cancel orders or violate return policies may have their account suspended.
Promo codes are usually limited in quantity. If a promo code cannot be applied, it may have been fully redeemed.
Stella Lai reserves the right to make the final interpretation and decisions regarding all policies.
Company Registration Number: 66629642
Contact Address: 21F, No. 77, Section 1, Wenhua 3rd Road, Linkou District, New Taipei City
(This address is for registration purposes only and is not open to the public.)
Contact Number: +886-2-2606-9664
